Teams Phone - Basics

1. Make a call with a phone number or name

To dial a number from Teams, go to Calls and from the dial pad, enter the number of the person you want to reach. Then click Call

To call using someone’s name, go to Calls and from the dial pad text box, type the name of your contact.

To make group calls, enter multiple names and/or numbers into the dial pad, and click Call

You can also place calls from anywhere in Teams you see a phone icon appear next to a name or number.

2. See call history and voicemail

Located next to the dial pad, your call history shows a list of past calls (including missed calls). To return a missed call, hover over a contact from your call history list and select **More actions ** (…) > Call back . You can also chat with that contact, add them to speed dial, and add them to your contacts, all from the More actions menu.

Teams-History screen-general

Deleting voicemails in Teams or in Outlook will remove them from either location.

3. Adding speed dials and other groups

Your speed dial contacts appear to the right of your dial pad and call history in Teams, along with any contact and call groups you manage. Contact groups organize your teammates to help you find or reach certain people based on a role or team. To add someone to a call group, select More actions (…) next to a contact group name and choose Add a contact.

All speed dials or groups that you create in Teams will appear on all platforms (Mobile, PC/Mac, desk phone)

4. Quickly manage call settings

Now you can manage your call settings directly within the calls experience. To change your connected calling device, select from the dropdown menu at the bottom left of the calls experience. You can also manage call forwarding and call groups from this quick settings menu.

5. Options during calls

During a call on any device, you can take many actions. Those either are shown through dedicated buttons specific to the type of device you are using, or available under More actions (…)

Call menu-more actions

Hold: immediately places the call on hold.

Transfer: places the call on hold and allows you to search Speed Dial or directory to transfer a call to someone else.

Consult then transfer: If you want to check in with someone before you transfer a call to them, use this option instead.

For further information, see the following