The Microsoft Self-Service Password Reset Portal (SSPR) works by sending a verification code to your Personal email address.

If this is your first time changing your Taylor password, please review the following articles to make sure your account has been updated with the necessary information to successfully reset your password.

• Creating a Third-Party Personal Email Account
• Adding or Updating Your Email Address in TOWER (Banner)

Changing Your Password

To change or reset your password, please visit the Self-Service Password Reset Portal.

• https://passwords.taylor.edu

Enter your Taylor email address, then click Next.

Select Forgot my password.

Enter Email and characters in the picture or the words in the audio, then click Next.

Choose the contact method we should use for verification, then click Email.

A verification code will be sent to your Personal email.  The email message will come from Microsoft on behalf of Taylor University msonlineservicesteam@microsoftonline.com. Enter your verification code, the click Next.

You will now be prompted to enter a new password, then click Finish.

Remember the University’s password complexity requirements:

• The password must be different from your previous passwords.
• The password must be at least 8 characters long.
• The password must contain at least 3 of the following: uppercase letters, lowercase letters, numbers, and/or symbols/punctuation.
• Must not match passwords that have been compromised as part of an internet data breach.

We recommend using a passphrase or a sentence, as they should meet complexity requirements while being easy to remember.