The Microsoft Self-Service Password Reset Portal (SSPR) works by sending a verification code to your Personal email address.

If this is your first time changing your Taylor password, please review the following articles to make sure your account has been updated with the necessary information to successfully reset your password.

• Creating a Third-Party Personal Email Account
• Adding or Updating Your Email Address in TOWER (Banner)

Changing Your Password

To change or reset your password, please visit the Self-Service Password Reset Portal.

• https://passwords.taylor.edu

Enter Email and characters in the picture or the words in the audio, then click Next.

A verification code will be sent to your Personal email.  The email message will come from Microsoft on behalf of Taylor University msonlineservicesteam@microsoftonline.com. Enter your verification code, the click Next.

You will now be prompted to enter a new password, then click Finish.

Remember the University’s password requirements:

• This password should only be used for your Taylor account.
• The password must be at least 16 characters long.
• The password should not include your name, id number, or address
• The password cannot be in the banned password list.

We recommend using a passphrase or a sentence, as they should meet the requirements while being easy to remember.

What are banned password lists?

Azure AD includes a global banned password list. The contents of the global banned password list isn't based on any external data source. Instead, the global banned password list is based on the ongoing results of Azure AD security telemetry and analysis. When a user or administrator tries to change or reset their credentials, the desired password is checked against the list of banned passwords. The password change request fails if there's a match in the global banned password list. You can't edit this default global banned password list.

When a user attempts to reset a password to something that's on the global or custom banned password list, they see one of the following error messages:

• Unfortunately, your password contains a word, phrase, or pattern that makes your password easily guessable. Please try again with a different password.
• Unfortunately, you can't use that password because it contains words or characters that have been blocked by your administrator. Please try again with a different password.

Ref: https://learn.microsoft.com/en-us/azure/active-directory/authentication/tutorial-configure-custom-password-protection