The Password Reset Portal works by sending a PIN to the Permanent e-mail address you have listed in TOWER. This email address should be a third-party (non-Taylor) email address to which you have access. For example, addresses ending in Gmail.com, iCloud.com, or Outlook.com would all be valid third-party email addresses. We advise against using an email address provided by a former employer or educational institution, as those organizations may remove your access in the future.

To add or change your third-party email address in TOWER, please visit the following link: https://services.taylor.edu/BannerGeneralSsb/ssb/personalInformation#/personalInformationMain.

After authenticating, look for your Permanent e-mail address in the Email section.

1. If your Permanent e-mail address is incorrect or blank, please click the edit button (pencil) below it to add or update your third party (non-Taylor) email address.
2. Once you have completed this step please follow the instructions in the section below, titled Changing Your Password.

After updating your email address in TOWER, it may take up to 5 minutes for that change to be reflected in the Password Reset Portal.

If you do not have a Permanent e-mail address option listed, please click + Add New to add a new email entry.

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1. Select Permanent e-mail address as the Email Type. 
2. Enter your third-party (non-Taylor) email address.
3. Click Add.
4. Once you have completed these steps please visit the How do I change or reset my password article and follow the instructions in the section titled Changing Your Password.

After updating your email address in TOWER, it may take up to 5 minutes for that change to be reflected in the Password Reset Portal.