Remote Help (Mobile) - Bomgar Instructions

Mobile Support:

  • Download BeyondTrust Support
  • Type
  • In your email, there should be a session key that the agent has given you.
  • Note: You will have to start the session with “Screen Broadcast” at the top of the screen
  • Second Note: You will have to always go back to the application to see the responses from the agent for directions, as the agent cannot control the screen.
See other articles in How-To-Gude.