Remote Help (Mobile) - Bomgar Instructions

Mobile Support:

• Download BeyondTrust Support
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• Type https://4040remote.taylor.edu
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• In your email, there should be a session key that the agent has given you.
• Note: You will have to start the session with “Screen Broadcast” at the top of the screen
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• Second Note: You will have to always go back to the application to see the responses from the agent for directions, as the agent cannot control the screen.