Remote Help (Windows) - Bomgar Instructions

Steps for All Users:

1. Go to https://4040remote.taylor.edu/.
2. Click the link labeled "___depends which agent is requested/helping the client__".  
3. Run/Open the client software that will be downloaded.
4. You may need to approve a security prompt by clicking Run. 
5. The session should appear shortly in your Personal queue on the Sessions tab.
6. Double-Click the session in your queue to join it.

Sharing Screen

• Choose what to share:
• Click “Entire Screen” 
• Click “Share” at the bottom right corner
• Entire Screen 
• Window 
• Chrome Tab

Ex. Click the “Entire Screen Tab” > Click “Share” on the bottom left

Full Customer Client Prompt from IT Staff

• Click “Accept”
• At the bottom there should say “bomgar-scc-w0yc…. exe” 
  • Click it to open
• Ex.