Remote Help (Windows) - Bomgar Instructions

Steps for All Users:

  1. Go to
  2. Click the link labeled "___depends which agent is requested/helping the client__".  
  3. Run/Open the client software that will be downloaded.
  4. You may need to approve a security prompt by clicking Run
  5. The session should appear shortly in your Personal queue on the Sessions tab.
  6. Double-Click the session in your queue to join it.

Sharing Screen

  • Choose what to share:
  • Click “Entire Screen” 
  • Click “Share” at the bottom right corner
  • Entire Screen 
  • Window 
  • Chrome Tab

Ex. Click the “Entire Screen Tab” > Click “Share” on the bottom left

Full Customer Client Prompt from IT Staff

  • Click “Accept”
  • At the bottom there should say “bomgar-scc-w0yc…. exe” 
    • Click it to open
  • Ex.