Steps for All Users:

1. Go to https://4040remote.taylor.edu/.
2. Click the link labeled "___depends which agent is requested/helping the client__".  
3. Run/Open the client software that will be downloaded.
4. You may need to approve a security prompt by clicking Run. 
5. The session should appear shortly in your Personal queue on the Sessions tab.
6. Double-Click the session in your queue to join it.

Sharing Screen

• Choose what to share:
• Click “Entire Screen” 
• Click “Share” at the bottom right corner
• Entire Screen 
• Window 
• Chrome Tab

Ex. Click the “Entire Screen Tab” > Click “Share” on the bottom left

Full Customer Client Prompt from IT Staff

• Click “Accept”
• At the bottom there should say “bomgar-scc-w0yc…. exe” 
  • Click it to open
• Ex.

For Mac Users:

• It goes straight to the full customer client or the technician will prompt to have full access
  • Click the “Accept” Button
• Opening for full access:
  • Safari
    • It will take you to another tab if it says safari cannot open — refresh the tab
    • It will say “Do you want to allow downloads in 4040remote.taylor.edu”? You can change which websites can download in files in Websites Preferences 
      • Click “Allow”
  • Chrome
    • There will be a download that you can open at the bottom
• By the Trashcan there are usually downloads 
  • You will see an orange shield with an arrow and two computer screens overlapping
• Click the orange shield and click it again to “Open to Start Support Session”
• It will say “Open to Start Support Session” is an app downloaded from the Internet. Are you sure you want to open it? 
  • Click “Open” 
  • Ex.
  • You might also need to put in your computer credentials:

• So, it will say it failed or it will have you go to your settings with this prompt: (Note: You will need to ensure that all of them have a green check as you grant access)
• After the prompt, it and will bring you to Security and Privacy 
  • You will click the check box by “Remote Support Customer Client” 
  • Once you click it will say it needs to quit to restart
  • Click “Yes”/ “Quit” – which means that it will relaunch 
  • Accessibility features Prompt
    • There will be a pop up… “Click Open System Preferences”
    • It will be in “Security and Privacy” > “Accessibility”
    • 
    • (Turn both on)
  • Click the lock on the bottom left to make changes — click it to be open or just use the + sign on the bottom and put in credentials as needed. 
  • Click the check boxes for “Remote Support Customer Client”
  • You will need to have the blue check by “Representative… remote.taylor.edu”
• You will need to do the same thing for “Screen Recording” and “Full Disk Access”
  •