How do I troubleshoot my network connection on Windows?

General Troubleshooting Tips 

If you are unable to access the Internet on Taylor’s campus, you should follow the following steps to find several common sources of problems.

  1. Make sure that you are connected to the network (either wireless or wired). If you have not connected, you may see a globe icon  in the bottom right of your screen. In this case, you will need to connect to Taylor University WiFi (employees and students), Taylor Guest (visitors and guests), or plug in an Ethernet cable.
  2. If you are connected but unable to access services on the internet, you should ensure that your device is registered. To do so, follow the instructions in the Network Registration Settings section below.
  3. If this does not solve the issue, check your connection settings, as described in the DHCP and DNS Settings and Proxy Settings sections.
  4. If your device is properly registered and you have confirmed that all of your network settings are correct, please contact IT Support for further assistance.

DHCP and DNS Settings 

  1. From the Start Menu, select the Settings button. Then select the Network & Internet button.

  2. Select Change Adapter Options.



  1. Next, right-click the network you would like to use (probably called Wi-Fi or Ethernet ) and select Properties.



  1. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.



  1. Ensure that Obtain an IP address automatically and Obtain DNS server address automatically are selected.



Proxy Settings

  1. From the Start Menu, select the Settings button. Then select the Network & Internet button.

  2. Select Proxy from the left side of the screen.


  1. Ensure that Automatically detect settings is turned On and that Use Setup Script and Use a proxy server are turned Off.

To check whether you have a proxy enabled in Firefox, follow these steps:

  1. Type about:preferences into the address bar in Firefox.

  2. Click the Settings… button at the bottom of the page under Network Settings.



  1. Ensure that Use system proxy settings is selected.


Microsoft Edge and Google Chrome automatically use the system proxy settings. If you are having difficulties using Microsoft Internet Explorer, we recommend switching to a more modern browser.

Network Registration Settings

When you first connect to Taylor’s network, your computer may automatically bring up the registration login page. If this does not occur, you may access it by going to in a browser.

If you want to check whether your device is currently registered, you may also use the same link shown above. The page will show a message above the login fields showing if and to whom the device is registered.

If you need to unregister your device, you must contact IT for assistance (765-998-4040 or

See other articles in Troubleshooting.