My printer is experiencing paper jams
Is your printer experiencing paper jams?
If it’s humid out, that can increase jams. If your pages are bent, creased, or dinged on the corners, that can increase jams, too. Paper quality is the hidden enemy responsible for a fair number of jams, particularly in laser printers.
Beyond that, make sure to know the location of the jam and note how consistently paper is jamming in the same place:
- If the paper never leaves the tray, make sure the plastic guides that surround the paper in the tray are snug against the pages. If that’s not the problem, you probably need to replace the pickup rollers.
- If the pages get stuck right before or at the toner cartridge, you almost certainly need to replace the toner. You can try to replace it with a used one first. Don’t dispose of the current one until you’re sure it’s the problem.
- If the pages get stuck near the end, your printer may need more advanced services on the fuser or duplexing unit. Don’t worry – these parts are very replaceable, and we have plenty of printer experts to call in and make sure the service is done right.
Was this article helpful?